Shipping policy

Shipping Policy

Last Updated: September 2026

At Saida Store, we carefully prepare and process every order before sending it to its destination. We aim to make the delivery process as clear and straightforward as possible while keeping our customers informed throughout the journey.

Please read this Shipping Policy before placing an order. By purchasing from Saida Store, you acknowledge the shipping terms described below, subject to your applicable consumer rights.

 

Estimated Delivery Time

Our general estimated delivery timeframe is:
10 Days – 2 Months

This is an estimated delivery window rather than a guaranteed delivery date.

The actual delivery time can vary depending on the destination, shipping method, product availability, order processing, courier operations, customs procedures, public holidays, weather conditions, transportation disruptions, and other circumstances outside our control.

Some orders may arrive sooner than the estimated timeframe, while others may take longer, particularly when international customs or transportation procedures are involved.

Order Processing

After you place your order, we begin preparing it for shipment.

Processing time can vary depending on the product, availability, order volume, and other circumstances.

Orders are normally processed before being handed to the relevant shipping or delivery provider.

Please remember that the estimated 10-day to 2-month timeframe generally refers to the overall expected delivery period and may include both processing and transportation time.
If additional processing is required for your particular order, we will make reasonable efforts to keep you informed.

Shipping Confirmation

Once your order has been dispatched, you may receive a shipping confirmation containing available delivery information.

Where tracking is available for your selected shipping method, tracking information will be provided when the shipment is handed over to the relevant delivery provider.

Please note that tracking information may not become active immediately after dispatch. It can take some time for the shipping provider to register and update the shipment.

Tracking Your Order

If tracking is available, you can use the tracking information provided to monitor the progress of your shipment.

Tracking updates are controlled by the relevant courier or shipping provider. Saida Store cannot guarantee that tracking information will update continuously or immediately.

Occasionally, there may be periods where no new tracking information is displayed even though the package is still moving through the delivery network.

International Shipping

Saida Store is based in the United Kingdom and may ship orders to destinations outside the UK where shipping is available.

International shipments can take longer than domestic deliveries because they may need to pass through customs and other border procedures.

International delivery times can therefore vary significantly depending on the destination country.

Customers ordering internationally should be aware that the estimated delivery timeframe of 10 days to 2 months is not a guaranteed delivery period.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.
Where these charges apply, they may be the responsibility of the customer unless otherwise stated during checkout.

Saida Store does not control the customs policies, charges, processing times, or requirements of another country.

Customers are responsible for understanding any import requirements that may apply to their destination before placing an international order.
Customs processing can also extend the delivery timeframe.

Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information when placing an order.
Please carefully check your name, address, postal code, telephone number, and other delivery information before completing your purchase.

If an incorrect or incomplete address is provided, your order may be delayed, returned to the sender, or delivered incorrectly.

If you notice an error in your shipping information after placing an order, please contact Saida Store as soon as possible.

We may be able to update the information if the order has not yet been processed or dispatched.
Once an order has been shipped, changes may no longer be possible.

Delivery Delays

Although we work to process and ship orders as efficiently as possible, delays can sometimes occur.

Possible causes of delays include customs processing, courier backlogs, public holidays, weather conditions, transportation disruptions, incorrect address information, international border procedures, and other circumstances outside our reasonable control.

A delay does not necessarily mean that your package has been lost.

If your tracking information is available, we recommend checking the latest status before contacting us.

If your order has significantly exceeded the expected delivery timeframe, please contact us with your order number so that we can assist you.

Lost Packages

If your package appears to have been lost during delivery, please contact Saida Store.

Where tracking is available, we may use the tracking information to investigate the shipment with the relevant delivery provider.

We may request additional information from you to help investigate the situation.

The appropriate resolution will depend on the circumstances, the shipping provider, the destination, and applicable consumer protection laws.

Damaged Packages

If your package arrives visibly damaged, please inspect the contents carefully.

If the jewelry itself appears damaged, please contact us as soon as possible and provide your order number together with clear photographs of the package, shipping label, packaging, and damaged product.

Do not dispose of the packaging until the issue has been reviewed, as it may be useful when investigating a shipping claim.

We will review the situation and provide the appropriate next steps.

Delivery Address Changes

If you need to change your delivery address, contact us as soon as possible after placing your order.

We will try to make the requested change if your order has not yet been processed or dispatched.
Once an order has been handed to the shipping provider, we may not be able to change the delivery address.

Customers are responsible for providing correct delivery information at checkout.

Failed Delivery

If a delivery attempt is unsuccessful because nobody is available to receive the package, the address is incorrect, or the delivery provider is unable to complete delivery, the courier may attempt another delivery or hold the package at a designated location.

The exact process depends on the delivery provider and destination country.

If a package is returned to Saida Store because of an incorrect address, failure to collect the package, or another issue attributable to the customer, additional shipping charges may apply if the package needs to be sent again.

Delivery to the Customer

Delivery times are estimates and can vary.
Where a specific delivery date or guaranteed delivery service has not been expressly agreed, Saida Store does not guarantee that every order will arrive on a particular date.

However, nothing in this Shipping Policy is intended to remove or restrict any delivery rights you may have under applicable consumer law.

For UK consumer purchases, statutory rules can apply to delivery arrangements, including requirements concerning agreed delivery dates and delivery within 30 days where no other period has been agreed.

Shipping Costs

Shipping costs may vary depending on the destination, shipping method, order size, and other factors.

The applicable shipping cost will be displayed during the checkout process where applicable.
Before completing your purchase, please review the shipping information shown at checkout.

Multiple Items in One Order

If you purchase multiple products in the same order, we may ship them together or separately depending on product availability, processing requirements, and shipping arrangements.

If items are shipped separately, you may receive separate tracking information where tracking is available.

Order Cancellation Due to Extended Delays

If your order experiences an unusually long delay, please contact us so that we can review the status of your shipment.

Depending on the circumstances and your applicable consumer rights, you may have cancellation or refund rights.

Nothing in this Shipping Policy is intended to restrict any legal rights you may have as a consumer.

Contact Us About Your Shipment

If you have questions about your delivery or believe there is a problem with your shipment, please contact Saida Store Customer Support.

When contacting us, please provide your order number, delivery name, and any available tracking information.

Providing these details will help us investigate your shipment more efficiently.

Our Shipping Commitment

At Saida Store, we understand that waiting for a new piece of jewelry can be exciting.

Our goal is to process orders carefully, provide available tracking information, and keep our customers informed throughout the delivery process.

Our estimated delivery timeframe is:
10 Days – 2 Months

While we cannot guarantee an exact delivery date for every shipment, we will do our best to ensure your order reaches you safely and efficiently.

Thank you for choosing Saida Store.
Saida Store — Jewelry for your style. Jewelry for your moments. Jewelry for your story.